Jay Primus still remembers the first time the Muni map got the best of him. It was 1999, and he’d just moved to San Francisco. He was deciding between the 2-Clement and the parallel 38-Geary bus lines. Both looked more or less the same on the Muni map so he went with the 2. Big mistake: that was a much less frequent line, and Primus recalls a wait that felt like approximately “forever.”
The lesson stayed with him over the years: a transit map should not only show where trains or buses go but how often they come, and it should convey that information quickly even to novice riders. “I wanted a map that, at a glance, you can get a sense of what service will be most useful,” he says. “You shouldn’t need a secret decoder ring to figure it out.”
Read the rest of the story at City Lab.
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