Self-reflection can yield some truly beneficial results for public agencies: what’s behind your success? What could you be doing more effectively?
Two years ago, Arlington, Virginia’s Department of Environmental Services, the county’s second largest department, sought to get a handle on its many programs – and nearly 1,000 employees and contractors – by understanding those strengths and weaknesses.
To determine what was working and what wasn’t, consulting firm Denison gave a culture survey to all employees and measured four essential traits and 12 focus areas of organizations, such as adaptability, mission, consistency, and involvement.
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